Damaged or Torn Books:

• If you receive a book that is torn or damaged, you may request a replacement within 3 days of purchase.
• No replacements will be accepted after 3 days from the date of purchase.

Content Satisfaction:

• We do not offer returns or replacements if you are diss

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at pkbookshop95@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at pkbookshop95@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at pkbookshop95@gmail.com.

  atisfied with the book’s content.
• We encourage you to thoroughly check the book before making a purchase.

Return Process:

1. Contact Us: To initiate a return, please contact us via email at pkbookshop95@gmail.com or WhatsApp at 0302-1417839. Please include your order number and the reason for the return in your message.
2. Approval: We will review your request and notify you of the approval or rejection of your return.
3. Return Shipping: If your return is approved, you will be responsible for shipping the item back to us at your own expense. We recommend using a trackable shipping service to ensure that the item is safely returned to us.
4. Refund: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Exceptions:

• Damaged Books: We do not accept returns for books that have been damaged after delivery. Please inspect your order upon receipt and contact us immediately if you receive a damaged item.
• Digital Products: We do not accept returns for digital products such as e-books or downloadable content.

Contact Us:

If you have any questions or concerns regarding our Return Policy, please don’t hesitate to contact us using the following details:

Email: pkbookshop95@gmail.com
WhatsApp: 0302-1417839

Changes to Return Policy:

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be reflected on this page, and you are encouraged to review this Return Policy periodically for any updates.

By making a purchase from PK Book Shop, you agree to the terms of this Return Policy.